Install / Maintain

Step 1 – Fixing / Setting the tiles

Since the tiles are hand-made and therefore subject to color variations we recommend that you batch mix them randomly from different boxes when laying them out in order to balance color and tone variation to achieve the best overall aesthetic appearance.

Make sure that the surface that is to be tiled is prepared correctly regarding level, cleanliness, appropriate priming and perfectly dry.

Before laying the tiles ensure they are free of dust and any loose particles by wiping with a damp sponge. The biscuit / rear of the tile should be pre-wet prior to fixing / setting. This can be easily achieved using a spray bottle set to mist or spray.

Installation of cement tiles requires back buttering / a double spread of adhesive. Use adhesive / thin-set mortar and a notched trowel and apply the adhesive / thin-set both to the substrate and to the back of the tile ensuring a 100% even coverage. (Under no circumstances attempt a “Dot & Dab Method”)

The pattern of the tiles looks best with small grout joints (1-3 mm); In some countries building regulations/ insurance company policies require wider joints e.g. in wet areas – please check local regulation before installation. 3-4 mm joints is necessary when using under floor heating mats or cables. Our recommendation is to wait 10-12 weeks before you start using the underfloor heating.

When installing press the tiles down firmly into place and set level by hand only – do NOT use a hammer or rubber mallet since this may crack the tiles. Work in small areas at a time, working clean and avoid getting the adhesive / thin-set on to the surface of the tile as this will result in staining the unsealed tiles – wipe off any excess adhesive / thin-set or other dirt immediately so as to avoid it curing / setting on the porous surface. Once the tiles are fixed / set allow to stand until the surface of the tiles is dry. Wipe off any dust or dirt before proceeding to Step 3. The tiles need to be clean and dry before sealing.

Step 2 – Sealing

It is essential that the surface of the tile is level, clean, and perfectly dry. Please note that the first coat of sealer must be applied before grouting, otherwise grout can penetrate the porous surface of these tiles. The tiles have to be sealed in order to protect them from water and dirt and to give a reaction time.  You have an option to either maintain the original look or to enhance the appearance to produce a wet look.

Be aware that sealing in itself does not prevent excess grout (see step 3 – grouting) from sticking to the surface. It is thus of paramount importance that any excess grout on the surface of the tile is wiped off immediately and meticulously after grouting.

Natural Finish Stone Sealer, EcoProtec
This product is suitable for interior and exterior use and provides a minimal change to surface character. This product is suitable for wet rooms, including shower areas. Please follow the instructions on the container.
For tiles that are installed in other than wet rooms (kitchens, hallways etc.) a satin surface finish can be achieved by applying EcoProtec Satin Finish Surface Wax. This offers more surface protection (please note that Satin Finish Surface Wax should be applied after grouting). Not for exterior use.

In areas with heavy foot traffic such as commercial applications LTP Glaze Protector can be used instead of the EcoProtec Satin Finish Wax. This offers maximum surface protection and leaves a glossy finish. Not for exterior use.

For aftercare we recommend EcoProtec Natural stone and Porcelain aftercare cleaner. As it contains a trace of sealer it cleans and maintains the seal at the same time.

However, a capful of EcoProtec Satin Finsh Surface Wax can be used as aftercare when floors have been finished with this wax.

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Miracle 511 H2O, Miracle sealants
This sealer is suitable for interior/exterior use including shower areas and maintains the original look of the tile. Please follow the instructions on the container.

If you desire a darker wet look finish we instead recommend you to use Miracle 511 Seal and Enhance. Please note that the tiles need re-sealing once/twice a year depending on wear of the tiles. For information regarding cleaning please see step 5 below.

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This sealer is suitable for interior and exterior use and provides a minimal change to surface character. It is suitable for all areas (including wet rooms and shower areas). Please follow the instructions on the container.

This sealer is also ideal to protect tables and kitchen counters as it is approved for use in contact with food.

In heavy traffic areas such as commercial applications a protective finishing wax can be used. For a natural look use FILA Matt and for a satin effect we recommend FILA Satin. Both offer maximum surface protection. FILA Satin and FILA Matt is not for exterior or wet room use.

For cleaning we recommend FILA Cleaner. It is a concentrated, neutral detergent. Please follow the instructions on the container.

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Step 3 – Grouting

Before grouting tiles should be allowed to dry for at least 24 hours.
Mix the grout strictly according to the manufacturer’s instructions in order to facilitate applying to small grout joints (1-3 mm). Apply the grout to small areas at a time so that any excess grout on the face of the tiles can be wiped off immediately. Use a Micro fibre cloth / sponge or soft Scotch-Brite pad if necessary.
We advise against using very dark colored grout with pale tiles and vice versa.

Step 4 - After Grouting

Once the grout has dried a second coat of sealer should be applied to offer maximum protection.

Step 5 – After treatment

Once the tiles are dry we recommend an after treatment with either concentrated stone soap (uncolored, neutral) or a product like Miracle Stone Soap or Lithofin Easy Care.

Step 6 - Ongoing Maintenance & Cleaning

The tiles should be cleaned regularly using a pH Neutral cleaner such as Miracle Tile & Stone Cleaner (diluted stone soap if available in your market) or a product like Lithofin Easy Care. Repeated cleaning with stone soap will also help maintain a satin finish to the tiles and to an extent acts as a continuous topical / surface sealant of the tiles.

Depending on the amount of foot traffic and the type of sealer used the tiles may have to be re-sealed periodically with a penetrating sealer.

Never use acidic cleaners or other acids on cement tiles.

Added Protection

Having now sealed your tiles with an impregnating sealer further enhancement and protection can be afforded by adding a topical sealer like Miracle Mira Matte to add a slight sheen. By applying several coats the sheen gradually increases. However, please be aware that this topical sealer whilst adding beauty to the floor will eventually wear dependant on the level of foot traffic and as such will periodically require further applications or even stripping and re applying

Outdoor use

Tiles can be installed outdoors but there are special considerations. Please consult Marrakech Design prior to purchasing tiles with this aim.

Complaints and claims

Inspect your tiles prior to installation. No returns or claims will be accepted once the tiles have been fixed / installed. Please note that Marrakech Design will never assume any responsibility for faulty workmanship. These instructions/guide to installation are intended to provide helpful advice and guidance only. Any advice, opinion or recommendations given in this report are given on the understanding that Marrakech Design shall not be liable either in law or in tort, for any damage or problem arising out of the use or misuse of such advice, opinion or recommendations. In all cases local building regulations should be checked prior to installation.