Purchase Conditions

Marrakech Design Purchase Conditions

Placing orders
Orders are only made by email. The order is confirmed when you have received an invoice.

Although we may have assisted in preparation of quantities for your order, all quantities must be verified by your designer, architect, contractor, installer or equivalent, as we will not be held responsible for discrepancies. We recommend to order 10-15% extra for cuts and other waste.

Please note that the description of our products is subjective and that colours can be perceived differently. If in doubt of colour and pattern – please make sure to order a sample first.

Payment
Payment for samples can be made by bank transfer or PayPal.
Payment for orders are made by a bank transfer to our bank account. An international payment can take up to 5 business days to reach our account. We always ask for full payment before dispatching the order.

Delivery

Delivery within Europe (by road), US, Canada and Australia (by air) usually takes 7-10 working days from received payment if the tiles are in stock. The shipping companies will deliver the pallet to your address and they will not carry your order inside your house/apartment. Delivery will be scheduled Monday-Friday, during office hours. Marrakech Design can never guarantee a specific delivery date.We will charge extra for specific delivery hours, local storage or change of address of the pallet etc. Orders that are shipped but not delivered, will be returned to Marrakech Design, you will be responsible for any re-delivery or storage charges incurred.

Receipt of Goods
Please review the shipment for accuracy of materials ordered, including quantity, quality, and colour, and for any shipping damage. Contact us by email immediately if any problems exist. Any damage that is apparent upon delivery must be noted to the freight carrier and photographed.
All freight damage claims must be presented in writing to us within seven days of receipt of material. Claims must be received within seven days from the arrival of the order. We reserve the right to refuse claims for damaged or missing goods made after this time.

Own pick-up of your order

If you collect the pallet yourself or through a third party with the delivery term Ex Works, is the liability placed with you from the pick-up and during the transportation. Pick-up date needs to be confirmed by Marrakech Design.
Marrakech Design does not take any liability for the goods during transit with delivery term Ex Works.

Returns & Cancellations

Please make sure that the conditions for installing cement tiles applies to your area before you proceed with the purchase. Once again, we state the importance of ordering a sample, to make sure that the product meet your expectations.Returns authorisation must be required in writing within 14 days of receipt of the goods. The right of cancellation is only applied to the full orders (none custom made orders).The order must be returned unbroken, in original packaging where possible. Marrakech Design is not responsible for any loss or damage to any returned goods in transit and as such. If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.The customer is responsible for return cost and the packaging material. Original delivery costs will not be refunded.For orders placed through our distributors please contact them directly.

Custom Made Orders

Expected lead time for custom made orders can take up to 4 months.When placing a custom-made order do, we ask for a 50% deposit in order to start the manufacture. The deposit is non-refundable if the order is cancelled.The 14 days return policy cannot be applied to custom made orders.

Prices
All prices on the website, is stated in Swedish Krona or Euro and includes VAT. We reserve the right to price changes, misprints of price information, errors in article information and final sales.
If you have received a pricelist please contact us periodically in order to receive an updated version.

Colours and pictures
Please note that the color fidelity can be experience differently. Therefor can we not guarantee that our pictures are accurate with the products real color and appearance.

Privacy policy
When placing an order to Marrakech Design you accept that we save your personal information you have provided us with. The information will not be saved in any official registrations. Marrakech Design will not under any circumstance provide your personal information to a third party.

Claim
Marrakech Design does not accept responsibility or liability for installation, sealing or refinishing of any product. We don’t accept complaints on installed tiles.